Refund & Cancellation Policy

You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, visit your Account → Orders page or contact us at support@karurkart.com. Orders that have already been handed to our logistics partner cannot be cancelled and must go through the return process instead.

You may return eligible items within 7 days of delivery. To initiate a return, raise a support ticket via the AI chat or email us with your order number and reason for return. Items must be:

• Unused, unworn, and in original condition with all tags attached.
• In original, undamaged packaging.
• Not a personalised, customised, or limited-drop item (marked as final sale).
• Not damaged due to misuse, washing, or normal wear and tear.
• Accompanied by the original invoice or order confirmation.

• Limited-edition drops marked "Final Sale" at time of purchase.
• Personalised or custom-printed merchandise.
• Undergarments and swimwear for hygiene reasons.
• Items that have been used, washed, or altered.
• Digital products or gift cards.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue. We will arrange a free pickup and either replace the item or issue a full refund — whichever you prefer. We bear the return shipping cost for items that arrive damaged or incorrect.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• UPI / Net Banking: Refund within 5–7 business days.
• Credit / Debit Card: Refund within 7–10 business days (depends on your bank).
• Wallets: Refund within 3–5 business days.
• Cash on Delivery: Refund via bank transfer within 7 business days (NEFT).

All refunds are processed through SabPaisa Payment Gateway back to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

For eligible returns (not damaged/defective), the customer is responsible for return shipping costs. We recommend using a trackable courier service. Karur Kart is not responsible for items lost in transit during return. Please retain the shipping receipt until your refund is processed.

We currently do not support direct exchanges. To exchange an item for a different size or colour, please return the original item for a refund and place a new order. This ensures fastest processing. If the item you want is out of stock, our support team will notify you when it becomes available.

If your payment fails after being debited from your bank (a common occurrence with UPI and net banking), the amount will be automatically reversed within 5–7 business days by SabPaisa. If the amount is not reversed within this period, contact us at payments@karurkart.com with your transaction reference number and we will escalate with SabPaisa on your behalf.

Email: support@karurkart.com
Phone: +91-XXXXXXXXXX (Mon–Sat, 10 AM – 6 PM IST)
Raise a ticket via the AI chat widget on any page.

We aim to respond to all refund queries within 24 hours on business days.